Privacy Policy

Last updated: 2026-10-12

Miko CRM ("we", "the Service", https://crm.miko.uz) is a customer-relationship (CRM) and messaging-management platform for businesses. This policy explains what data we process and why, including data received from Meta platforms (Facebook, Instagram, WhatsApp) and from telephony providers on behalf of our business customers ("Customers").

1. Our role

For the data of our Customers' own clients and leads (messages, lead-form answers, call records) we act as a processor on the instructions of the Customer, who is the controller of that data. For the account data of Customer employees we act as a controller.

2. Data we process

• Account data: name, phone number, email and role of the people who use the CRM.
• Facebook Page data (when a Customer connects a Page): Page ID and name, a Page access token, and — only for the connected Page — Messenger conversations (text, attachments, sender name and ID) and Lead Ads form submissions (name, phone, email and the answers the person entered in the lead form).
• Instagram data (when a Customer connects an Instagram professional account): username, account ID and direct messages with the business (text and media), and comments if enabled.
• WhatsApp Business data: messages exchanged between the Customer's WhatsApp Business number and its clients.
• Telephony data: call metadata and, if the Customer enables it, call recordings and their automatic transcription and analysis.
• Technical data: IP address, audit log of actions inside the CRM, cookies required to keep you signed in.

3. How we use it

Only to provide the CRM features the Customer asked for: delivering incoming messages and leads into the CRM inbox and sales funnels, letting the Customer's staff reply, assigning and tracking leads, reporting and quality control of conversations. We do not sell data, do not use it for advertising and do not use Meta Platform data to build profiles or for any purpose other than serving the Customer who connected the account.

4. Meta Platform data

Data received through Meta APIs is used only to provide the features described above, is shown only to the Customer that connected the Page / account, and is not shared with other Customers. We request only the permissions needed for these features. Tokens are stored in our database with restricted access and are removed when the Customer disconnects the integration or when Meta notifies us that access was revoked.

5. Sharing

We share data only with infrastructure and service providers needed to run the Service (hosting, file storage, and — where the Customer enables AI analysis of calls — a language-model provider that receives text with phone numbers, card numbers and e-mails masked), and with the platforms the Customer connects (Meta, Telegram, telephony provider) to deliver messages. We disclose data when required by law.

6. Retention

Data is kept while the Customer's account is active. Customers can disconnect a channel, delete conversations, leads or call analysis, and set a retention period for call recordings. After account closure data is deleted within 30 days.

7. Your rights and data deletion

You may ask us to access, correct or delete your data. See Data Deletion Instructions or write to support@miko.uz. When a person removes our app in their Facebook settings, we are notified and delete the stored access tokens for that connection automatically.

8. Security

Access is protected by authentication and role-based permissions, webhooks from Meta are verified by cryptographic signature, access to conversations and call recordings is recorded in an audit log, and data is transmitted over HTTPS.

9. Contact

"MIKO" MAS'ULIYATI CHEKLANGAN JAMIYAT, BUXORO VILOYATI, BUXORO SHAHRI, BIHISHTIYON MFY, ISLOM KARIMOV KO'CHASI, 1/1-UY
Email: support@miko.uz

"MIKO" MAS'ULIYATI CHEKLANGAN JAMIYAT · BUXORO VILOYATI, BUXORO SHAHRI, BIHISHTIYON MFY, ISLOM KARIMOV KO'CHASI, 1/1-UY · support@miko.uz · Privacy Policy · Terms of Service · Data Deletion